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Terms of Service
This Terms of Service ("Agreement") is a legally binding contract between YourCheapHost Solutions and you ("Customer," "you" or "your") that shall govern the purchase and use, in any manner, of the services provided by YourCheapHost Solutions to Customer (collectively, the "Services").
If you do not agree to all the terms and conditions set forth in this Agreement, then you may not use any of the Services. If you are already a customer of YourCheapHost Solutions and do not agree with the terms and conditions set forth in this Agreement, you should immediately contact YourCheapHost Solutions to cancel your Services.
All services provided by YourCheapHost Solutions are to be used for lawful purposes only. We accept all legal adult content. Any content (e.g. hate speech, child pornography, warez and others) deemed illegal by law will result in account termination without notice. Any other content that is unacceptable or undesirable may lead to account termination at the sole discretion of YourCheapHost Solutions. We reserve the right to refuse service to anyone for any content we deem unsuitable.
Examples of unacceptable content/scripts
Image Hosting Scripts
Mail Bombers/Spam Scripts
Excessive resource usage from any account that causes any service impairment maybe suspended or removed from our servers at our discretion.
The sending of unsolicited e-mail (SPAM) from YourCheapHost Solutions' servers is strictly forbidden. YourCheapHost Solutions will decide on a case by case basis what constitutes to be spamming. Also the use of our servers to provide a free e-mail service is strictly forbidden. Any account found to be sending SPAM will be terminated without notice and no refunds will be issued.
YourCheapHost Solutions' will only provide support for matters related to server functionality and server related software. YourCheapHost Solutions will not provide any support for mis-configured scripts or any third party scripts (including scripts installed via cPanel and/or Softaculous).
Malicious conduct against YourCheapHost Solutions' server or any other server on the Internet using an account on YourCheapHost Solutions will result in immediate removal of that account. No warnings and refunds will be given.
Payment Policies and Refunds
YourCheapHost Solutions reserves the right to change prices at any time. YourCheapHost Solutions will decide on a case by case basis if a refund is to be given on violation of these terms and conditions.
All unpaid accounts will be automatically terminated after 20 days from the owing invoice date. No account backups will be retained nor will they be made available until all outstanding payments have been cleared.
Money Back Guarantee
If you cancel your hosting account within the first thirty (30) days of your term, you will be entitled to a full refund of your hosting fees. There are no refunds for domain names and SSL certificates. To claim your refund, you must open a ticket in our helpdesk within the first thirty (30) days and request for an account cancellation and refund. Any requests outside the thirty (30) day time-frame will not be validated and no refunds will be issued.
Only new clients are eligible for this guarantee. Any client that has requested a refund in the past will waive the right to the thirty (30) day money back guarantee on subsequent orders.
All accounts are backed up daily. However, it is not YourCheapHost Solutions' responsibility to ensure the integrity of the backups. The customer is recommended to make his/her own local backups as well. If the customer requests a restore of an account from the backup drive due to negligence or error from the customer, we will offer the first restore free; for any subsequent restores we will attempt to recover the account data for a flat fee of USD5.
Uptime is guaranteed at a 99.9% service level. This guarantee however does NOT cover scheduled downtime, network problems and natural events such as earthquakes or anything beyond what YourCheapHost Solutions can do.
Should YourCheapHost Solutions' servers reliability fall below the aforementioned service level, compensation will be awarded to those who were affected. Please open a ticket with our helpdesk and state the date, time and duration the downtime has affected your account. The ticket must be open within 48 hours of the downtime to validate the claim.
Violation of our TOS
YourCheapHost Solutions uses FraudRecord to screen new orders for previous fraudulent activity and report existing clients who violate our Terms of Service. In case of a violation, you may be reported to FraudRecord for misbehaviour using non-identifiable anonymous information.
Termination of services
Should the customer want to terminate their current services with YourCheapHost Solutions, the customer will need to notify YourCheapHost Solutions at least 15 days before actual service termination.
Warranty/Limitation of Liability
The customer hereby agrees that YourCheapHost Solutions makes no warranties, express or implied and the customer hereby waives any claim based upon any breach thereof.
The customer further agrees that YourCheapHost Solutions shall not be liable for any consequential, indirect or punitive damages arising out of any breach, delay or default in performance of this Agreement, and in any event, the amount of damages due from YourCheapHost Solutions to the customer shall never exceed, and shall be limited to, a credit allowance of all payments made to date of claim, but not to exceed one (1) months' service fee at current rates. YourCheapHost Solutions' liability arising out of mistakes, accidents, omissions, interruptions, delays, or defect in transmission, including those which may be caused by regulatory or judicial authorities, shall in no event exceed the amount of the credit allowance, if any, available under this Section. Without limiting the foregoing, YourCheapHost Solutions shall have no obligation to provide alternative routing with respect to any Service provided pursuant to this Agreement. IN NO EVENT SHALL YOURCHEAPHOST SOLUTIONS BE LIABLE TO THE CUSTOMER OR ANY OTHER PERSON, FIRM OR ENTITY IN ANY RESPECT, INCLUDING, WITHOUT LIMITATION, FOR ANY DAMAGES, EITHER DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, ACTUAL, PUNITIVE, OR FOR ANY OTHER DAMAGES, OR FOR ANY LOST PROFITS OF ANY KIND OR NATURE WHATSOEVER, ARISING OUT OF MISTAKES, NEGLIGENCE, ACCIDENTS, ERRORS, OMISSIONS, INTERRUPTIONS OR DEFECT IN TRANSMISSION, OR DELAYS, INCLUDING, BUT NOT LIMITED TO, THOSE WHICH MAY BE CAUSED BY REGULATORY OR JUDICIAL AUTHORITIES ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE OBLIGATIONS OF YOURCHEAPHOST SOLUTIONS PURSUANT TO THIS AGREEMENT. YOURCHEAPHOST SOLUTIONS MAKES NO WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY, AS TO THE DESCRIPTION, QUALITY, MERCHANTABILITY, COMPLETENESS OR FITNESS FOR ANY PURPOSE FOR THE SERVICE OR LOCAL ACCESS, OR AS TO ANY OTHER MATTER, ALL OF WHICH WARRANTIES BY YOURCHEAPHOST SOLUTIONS ARE HEREBY EXCLUDED AND DISCLAIMED.
INDEMNITY BY CUSTOMER
CUSTOMER AGREES TO RELEASE, HOLD HARMLESS, DEFEND AND INDEMNFIY YOURCHEAPHOST SOLUTIONS, ITS SUBSIDIARIES, EMPLOYEES AND AGENTS FROM ANY CLAIMS, DAMAGES, INCLUDING BUT NOT LIMITED TO CONSEQUENTIAL DAMAGES, OR ANY OTHER LIABILITY ARISING FROM CUSTOMER'S USE OF YOURCHEAPHOST SOLUTIONS' SERVICES AND FACILITIES PROVIDED TO CUSTOMER UNDER THIS AGREEMENT, EVEN IF YOURCHEAPHOST SOLUTIONS HAS BEEN ADVISED OF THE POSSIBLITY OF SUCH DAMAGES, INCLUDING PAYMENT OF YOURCHEAPHOST SOLUTIONS' REASONABLE ATTORNEY'S FEES.
YourCheapHost Solutions reserves the right to amend these Terms of Service at any time without notice.